Refund policy

Last updated: 11 September 2026

  1. 14-day right of withdrawal

Consumers purchasing products online generally have the right to withdraw from the purchase within 14 days without giving a reason.

For goods, the withdrawal period normally begins on the day when you, or a person designated by you other than the carrier, receives the goods.

If one order is delivered in several separate shipments, the period normally begins when the final shipment is received.

  1. How to exercise the right of withdrawal

To exercise the right of withdrawal, notify us before the 14-day period expires.

Email: info@solucoesresponsaveis.pt

Please include:

  • your order number;

  • your name;

  • your contact details;

  • the products being returned; and

  • a clear statement that you wish to withdraw from the purchase.

We will provide return instructions and the appropriate return address.

Do not send a return to the registered company address unless our return instructions expressly tell you to do so.

  1. Returning the products

After notifying us of the withdrawal, return the products without undue delay and within the period required by applicable law.

Returned products should be:

  • complete;

  • appropriately packaged;

  • accompanied by all included accessories; and

  • in their original packaging where reasonably possible.

You may inspect the products in the same way that you would normally be allowed to inspect them in a physical shop.

You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

  1. Return shipping costs

You are responsible for the direct cost of returning products under the 14-day right of withdrawal unless we expressly agree otherwise.

We cover reasonable return costs where the product is defective, damaged, incorrect or otherwise does not conform to the contract.

We recommend using a traceable return method. You are responsible for the returned shipment until it is received by us, except where applicable law provides otherwise.

  1. Refunds

Approved refunds are made using the original payment method unless another method is expressly agreed.

We may withhold the refund until:

  • we have received the returned products; or

  • you provide evidence that the products have been sent back,

whichever occurs first.

Where required by law, the refund includes the original standard delivery charge. Additional costs resulting from a more expensive delivery method selected by you are not refundable.

The time required for the refund to appear in your account may depend on the payment provider.

  1. Exchanges

If you wish to exchange a product, contact info@solucoesresponsaveis.pt before returning it.

Exchanges are subject to product availability. Where a direct exchange is not practical, we may process the original product as a return and ask you to place a new order.

  1. Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply to:

  • goods made to your specifications;

  • clearly personalised goods;

  • sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken;

  • digital content where performance has begun after the required express consent and acknowledgement; or

  • services that have been fully performed after the required express consent and acknowledgement.

Any applicable exception will be disclosed before the purchase is completed.

Merely registering a standard smart tag does not automatically remove statutory consumer rights unless a valid legal exception applies and the required information and consent have been provided.

  1. Defective, damaged or incorrect products

We are responsible for the statutory conformity of the products we sell.

If a product is defective, damaged or different from what was ordered, contact info@solucoesresponsaveis.pt and provide:

  • the order number;

  • a description of the issue; and

  • photographs where they help demonstrate the problem.

We will provide instructions and an appropriate remedy in accordance with applicable law. This may include repair, replacement, a price reduction or refund, depending on the circumstances.

  1. Cancellation before dispatch

You may request cancellation before dispatch by emailing info@solucoesresponsaveis.pt.

If the order has already been dispatched, the normal withdrawal and return procedure applies.

  1. Complaints

This policy does not limit statutory consumer rights.

If you have a complaint, contact us first at info@solucoesresponsaveis.pt so that we can attempt to resolve it.

Consumers may also contact the competent consumer protection authority or alternative dispute resolution body available under applicable law.

  1. Seller details

FLASHIRRESISTÍVEL, UNIPESSOAL LDA
Trading names: Soluções Responsáveis and eOmistaja
VAT number: PT518871584
Registered address: Rua da Lage da Cruz 344, 3460-388 Parada de Gonta, Portugal
Email: info@solucoesresponsaveis.pt