Shipping policy

Last updated: 11 September 2026

  1. Seller

Orders are fulfilled by:

FLASHIRRESISTÍVEL, UNIPESSOAL LDA
Trading names: Soluções Responsáveis and eOmistaja
VAT number: PT518871584
Registered address: Rua da Lage da Cruz 344, 3460-388 Parada de Gonta, Portugal
Email: info@solucoesresponsaveis.pt

  1. Markets and fulfilment locations

Products offered to customers in Portugal are fulfilled from our Portugal stock.

Products offered to customers in Finland are fulfilled from our Finland stock.

Product availability, delivery methods and delivery charges may vary by market and delivery address.

  1. Order processing

Orders are normally processed and dispatched on business days.

Orders placed during weekends or public holidays are normally processed on the next applicable business day.

We will contact you if an unexpected stock issue or another delay prevents normal processing.

  1. Estimated delivery times

Products shown as in stock are usually delivered within 3–5 business days after dispatch.

If a product is made to order or has a longer lead time, the estimated delivery time is normally 1–3 weeks. Any longer lead time will be stated on the product page or communicated before dispatch.

Delivery times are estimates and may be affected by the carrier, destination, public holidays, weather, customs procedures or other circumstances outside our reasonable control.

Mandatory consumer rights concerning delivery remain unaffected.

  1. Shipping methods and costs

Available shipping methods are shown at checkout.

Shipping costs may depend on:

  • the delivery destination;

  • the selected delivery method;

  • package weight and dimensions; and

  • any optional delivery services.

The total shipping cost is displayed before you submit the order.

  1. Delivery address

You are responsible for providing a complete and accurate delivery address.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after the order has been processed or dispatched.

If an order is returned because the address was incorrect or incomplete, or because the parcel was not collected, we may charge reasonable costs for redelivery where permitted by law.

  1. Tracking

Where tracking is available, the tracking details are sent to the email address provided during checkout.

Tracking information may take some time to update after the parcel has been handed to the carrier.

  1. Missing shipments

If a shipment has not arrived within the expected time, contact info@solucoesresponsaveis.pt and include your order number.

We will review the delivery information and, where appropriate, investigate the shipment with the carrier.

  1. Damaged shipments

If a parcel or product arrives damaged:

  • notify us without undue delay, preferably within 14 days;

  • retain the product and its packaging;

  • take photographs of the damage; and

  • report visible parcel damage to the carrier where possible.

These notification instructions help us investigate the issue and do not limit your statutory consumer rights.

  1. Contact

For delivery questions, contact:

Email: info@solucoesresponsaveis.pt

Please include your order number in your message.